2021-22 General Influenza Vaccine Return Instructions

Step-by-Step

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Sign in to MyFluVaccine

  1. Go to MyFluVaccine.com, click ORDER
  2. Click on LOG IN
  3. On the Login or Register page, enter your Email and Password
  4. Click the Login button

Select FFF Accounts

  1. On the My FFF Account page, select the account you need to create a return for
  2. This will take you to the Account Details page, which displays all account information
  3. To select a different FFF Account, go to the Profile drop-down
  4. Click My FFF Accounts
  5. Select the account you need to create a return for

Return Goods Authorization (RGA) Requests

RGA Status

  1. From the Dashboard, click Returns
  2. This is the RGA Status page. This page will let you know if you have any outstanding Return Goods Authorization (RGA) requests
    • To view details on an existing RGA, click on the RGA number

New Returns

  1. To create a new return, click New Returns to access the Create New Return page
  2. You will see a chart with the following information regarding your return:
    3. Manufacturer Product Returns Begin Returns End
    Seqirus Fluad® Quad, Afluria® Quad, Flucelvax® Quad 04/11/2022 05/27/2022
    GlaxoSmithKline FluLaval® Quad, Fluarix® Quad 04/11/2022 05/27/2022
    AstraZeneca FluMist® Quad 04/11/2022 05/27/2022
    Sanofi Pasteur Fluzone® HD Quad, Fluzone® Quad, Flublok® Quad 04/11/2022 05/27/2022
  3. Enter the following information:
    1. Name
    2. Phone
    3. Email or Fax
  4. You will see a list of the products that are available for you to return, along with the instructions on how to enter your return information
  5. Click on Add line for the product you wish to return
  6. Enter Lot #
  7. Enter Quantity
  8. Click on the Verify and Submit button
  9. The following pop up will appear:
    • "Click OK to submit RGA Request. Click CANCEL to continue editing your request"
  10. A GREEN checkmark will display next to your product if your request is approved
  11. The RGA Details page will display your RGA # and Return Summary
  12. Within 48 business hours, you will receive an email or fax with your RGA and return instructions
    • Follow the instructions to ensure the proper return of your product to FFF Enterprises

Need Help?

Our MFV Support Team is available to answer all of your technical questions.

Please send your email to mfvcustomercare@fffenterprises.com or call (800) 843-7477

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